CLASS MAKE UPS
We want you be able to take advantage of the money you have invested in classes, so we try to be as flexible as possible with our make up policy.
To request a make up complete this form.
• Make ups can only be used in your current session. They can not be rolled over to the next session.
• Make ups can only be scheduled in age and level appropriate dance classes only. Make ups are not permitted in aerial or theater classes
• NO MORE THAN 2 make ups are allowed in a session.
• If you miss a make up you may not reschedule it and it counts as one of your two allowable make ups for the session
• Make ups can not be scheduled on the last day of a session
• Make ups are not guaranteed. This is a courtesy offering that we are allowing when it is possible and doesn't negatively impact those regularly scheduled in a class. We can not guarantee that classes will have space in them for a make up or that make ups will be available when your schedule allows. Refunds or credits will not be extended if you are unable to schedule a make up.
MUSICAL THEATER MAKE UPS
We want you be able to take advantage of the money you have invested in classes, so we try to be as flexible as possible with our make up policy.
To request a make up complete this form.
• Make ups for theater classes are only allowed if advanced notice of sickness is provided. Notice must be given before the class is missed
• Class make ups can only be done in dance classes not aerial classes.
• NO MORE THAN 2 make ups are allowed in a given theater session.
• Absences not related to illness are NOT eligible for make ups. This is to encourage everyone to make their best effort to attend so rehearsals are able to run without characters missing. We recommend scheduling vacations, play dates, and appointments around the rehearsals.
• If available class options do not work for your schedule, no credit or refund will be issued
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CLASS CREDITS
If you have remaining classes in a session that you no longer want your child to attend, you may cancel your child’s enrollment and receive a credit good for one year. There are no refund options once enrolled in Dance, Aerial Silk, or Circus classes
• To be eligible for a class credit, you must inform us using this form. (See below for camp credit request)
• Classes missed prior to notification cannot be added to credits.
• Credit is transferable to immediately family members but not to friends.
MUSICAL THEATER WITHDRAW OPTIONS
LITTLE THEATER
There are no refund options once enrolled in Little Theater
𝗕𝗲𝗳𝗼𝗿𝗲 𝘁𝗵𝗲 𝗙𝗶𝗿𝘀𝘁 𝗖𝗹𝗮𝘀𝘀
To be eligible for a credit, inform us using this form no later than 72 hours before the start of class. If we can fill your spot prior to the first class you are eligible for a credit minus a $35 admin fee good for one year.
𝗔𝗳𝘁𝗲𝗿 𝘁𝗵𝗲 𝗙𝗶𝗿𝘀𝘁 𝗖𝗹𝗮𝘀𝘀
• If the class has already started and your child needs to drop, you may transfer to a dance class. This transfer is treated as an even class-for-class exchange, and no credit or refund is given for any difference in tuition cost. (Example: If 12 Musical Theater classes remain at the time you notify us, you may transfer into 12 Dance classes, regardless of any difference in pricing between the programs. )
• The number of classes eligible for exchange is based on the classes remaining after we receive your notification of withdraw
• Exchanges must be used during the current session only.
• If available class options do not work for your schedule, no credit or refund will be issued
YOUTH, TEEN & ADULT THEATER
There are no refund options once a student is enrolled in a Youth Theater class.
Before the First Class / Start of Production
To be eligible for a credit, inform us using this form at least 72 hours before the start of class. If we can fill your spot prior to the first class you are eligible for a credit minus a $35 admin fee good for one year.
After the First Class / Start of Production
Youth Theater enrollment is a commitment to participate in the entire production process from beginning to end.
After the first class has occurred whether your child attended the first class or not:
• There are no refunds
• There are no credits for withdrawal for any reason
Because students are cast into specific roles and production planning begins immediately, withdrawals after the start of the program create significant challenges for the cast and production process, including script revisions, reassignment of roles, and additional rehearsal demands for other students.
For this reason, families should be confident in their child’s commitment before enrolling.
SCHOOL SITE MUSICAL THEATER
Your child may drop theater and receive a refund if we are notified by the day after the first class, before scripts are emailed out. There are no NO REFUNDS, CREDITS, or EXCHANGES otherwise.
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HOLIDAY, FUN DAY & SUMMER CAMP WITHDRAW & CREDIT OPTIONS
Credits and Refunds for Holiday Camps or Summer Camps are only issued if we are able to fill your child's spot with another camper from our waitlist. If there is no waitlist, your request will remain pending until one is found and a replacement enrolls.
Requesting a Credit/Refund: To request a withdrawal and possible credit/refund, please complete our CAMP Withdrawal Request Form.
Credit Amount: If a replacement student is found, a credit can be issued for the amount paid, less a $35 service fee, and are valid for one year.
Refund Amounts (not an option for Single Fun Day Camps) : If a replacement student is found, a refund can be issued for the amount paid, less a $50 service fee.
Replacement Search: If you would like us to check for a replacement before committing to withdrawal, a $35 fee is charged in advance, whether or not a replacement is found. If a replacement is found, this fee counts toward the $35 credit service fee or the $50 refund service fee.
CAMP EXCHANGES
You may transfer your enrollment to another camp with available space. You can request a transfer through your dashboard on Enrichment Kids for a camp that costs the same amount. If you want to request an exchange for a camp that is more or less than the original camp please email us. If the new camp costs less, the difference will be held as credit for one year. If it costs more, you will be responsible for the balance.
ILLNESS
If your child is ill and cannot attend, written notice must be received by 10:00 AM on the day of camp to be considered for a possible credit. A doctors note will be required to get credits for more than one day of a week long camp.
EXTENDED CARE
Extended Care fees are nonrefundable and not eligible for credits.
TRANSFERS
Credits may be transferred to immediate family members but not to friends.
ILLNESS
If your child is ill, please keep them home and schedule a make up class. It is especially important to wait 24 hours after a fever to attend a class. Those with active coughing and excessive mucus should also stay home.
WATCHING YOUR CHILD IN CLASS
Parents love to watch their children and younger children often are more comfortable with parents near them, however the flow of the class often gets disrupted by dancers checking in with their parents and the overall quality of the class deteriorates. In addition, some dancers become more self conscious in front of an audience and we want to give them the freedom to feel comfortable in class. Our way of “meeting in the middle” is to provide flat screen TV for parents to watch dancers from the lobby.
Our Oakland facility has two studios. The front studio, Studio A, has a screen in the front lobby. The back studio, Studio B, has a screen in the back hallway and in our upstairs lobby. During school days, the upstairs lobby is closed as it is used by our after school program.
WHAT IF MY CHILD REALLY NEEDS ME IN CLASS?
Our Creative Movement classes are designed just for this reason. Parents are allowed in the class, but don’t fully participate as they would in a Parent & Me class. If your child is new to classes with us, is Pre-ballet aged and tentative, we allow you to come in for the first couple of classes. If you child is still uncomfortable without you after that time, staff will brainstorm options with you.
CHECKING-IN
When you arrive for your dance class, you can check-in using the i-pads located near each entrance. Follow the directions posted. If it is not working for you, we appreciate letting our staff know.
LATE PICK UP
We are not in a position to properly supervise a child after class is dismissed and it is often very stressful for younger children. We reserve the right to charge you $1/minute for every minute after dismissal if you are not present.
ENTERING THE DANCE STUDIO
Class begins when students are invited into the dance room by their instructor. Please do not allow your child to enter the studio before that time.
POTTY NEEDS DURING DANCE CLASS
Please make every effort to have your child use the restroom before class. It is disruptive to class when a restroom break is needed – usually it has a domino effect. Sometimes it can’t be helped, though. If your child needs to use the restroom during class, they should tell their teacher and they will be directed to the restroom. If they can’t do this independently, please sit outside of the studio so that you can be called to assist your child.
If your child happens to have an accident, we ask that you address your child’s needs and if possible, help us clean the floor.
PLAYGROUND USE
Our playground is located in the rear of our Oakland facility and is for the sole use of our customers. Enter in the Patterson St. gate using the code provided by the office staff. Please be discrete when using the code and don’t allow unaccompanied children to enter with you. All children, regardless of age must be actively supervised by an adult. Use of the playground is at your own risk. Playground closed
HOURS AVAILABLE:
Mon-Friday 9:00-3:00 (closed for after school program students only) Weekends 9:00-6:00