CAMP REFUND / CREDIT POLICY
Regardless of when you enroll, camp credits or refunds are only available if we are able to fill your child’s camp spot with another participant.
Please note: If your child is enrolled in a camp that is not currently full, your request will remain pending until a waitlist forms and we are able to contact and enroll a replacement participant.
SUBMITTING REQUESTS for Camp Credits/Refunds
All requests for camp cancellations, credits, or refunds must be submitted using this form.
Requests made by phone, email, or through staff members will not be processed.
If a Replacement Is Found
Once a replacement is secured, you may choose one of the following options:
Credit Option
• We will credit you the amount paid less a $35 service fee
• The remaining balance will be issued as an account credit
• Credits are valid for one year from date of issue
Refund Option
• We will refund you the amount paid less a $50 service fee.
• The remaining balance will be refunded to your original payment method
If You Need Us to Attempt to Fill Your Spot Before Withdrawing
If your decision to withdraw depends on whether a credit or refund will be available, we can first attempt to fill your child’s spot before processing the withdrawal request.
In this case:
• A $35 replacement search fee will be charged before we begin attempting to fill the space
• This fee is charged whether or not a replacement is ultimately found
If a replacement is successfully found:
• No additional fee will be charged if you choose the credit option
• If you choose a refund instead of a credit, an additional $15 will be deducted from the refunded amount.
Illness or Injury Exception
We waive the replacement requirement when a cancellation is due to illness or injury.
To qualify:
• A doctor’s note is required
• Only an account credit will be issued (refunds are not available under this exception)
• Credits are valid for one year from date of issue
If illness or injury occurs after camp has started:
• Requests for credit for missed camp days must be submitted no later than the first day of absence
• We do not provide credit for camp days missed prior to notification
If You Need Us to Attempt to Fill Your Spot Before Withdrawing
If your decision to withdraw depends on whether a credit or refund will be available, we can first attempt to fill your child’s spot before processing the withdrawal request.
In this case:
• A $35 replacement search fee will be charged before we begin attempting to fill the space
• This fee is charged whether or not a replacement is ultimately found
If a replacement is successfully found:
• No additional fee will be charged if you choose the credit option
• If you choose a refund instead of a credit, an additional $15 will be deducted from the refunded amount.
EXTENDED CARE CREDIT REFUND POLICY NEW!
Choose extended care carefully. There are limits to what is possible once purchased BUT with our new system you can book last minute, apply exchanges and have credits for unused times.
- You can book, reschedule and save unused extended care.
- Any unused cancelled extended care will be available for one year only for future extended care use
- OPTIMIZING FLEXIBILITY: If you’d like more flexibility when adjusting your extended care bookings, we recommend reserving individual days instead of full weekly slots. Weekly slots can’t be split up or broken apart for rescheduling.
- REBOOKING LIMITS: Extended care bookings can be rescheduled to a higher-priced option if needed. If you have a credit from a canceled booking, you’re welcome to pay the difference to reserve a more expensive extended care slot. Please note that credits from higher-priced bookings can’t be applied toward lower-priced options. Any remaining credit will stay on your account for future use for up to one year.
- Camp credits can not be used for extended care purchases
CAMP EXCHANGES NEW!
- Email us if you would like to exchange your enrollment for a different camp that has available space
- If the new camp is less expensive, the balance will be held on credit for one year.
- If the new camp is more expensive, the balance will be due
ILLNESS
Too sick to attend camp: If you child has Covid we need a photo of the positive test emailed to us before the child is absent and we will provide a full credit for the camp less an $35.00 administrative fee. If your child does not have have Covid but has active symptoms that are not 80% resolved, we need a doctor's note confirming the illness in order to provide a full credit available for a full year less a $35.00 administrative fee. As space allows, we will try to get you into another camp this summer.
Prior to camp: If your child is starting camp while recovering from and illness we must be notified 24 hours BEFORE camp, they must have symptoms 80% resolved with no persistent coughing/runny nose, and we need proof of a negative covid test taken the morning of the first day of camp. It is up to the discretion of staff to determine whether symptoms are mild enough to attend camp.
During camp: If campers become ill during a camp day, they must be able to be picked up within an hour. For any illness during camp, a Covid test is required and campers can not return unless symptoms are 80% resolved. If staff did not observe the onset of symptoms, we will require a doctor's note to confirm the illness in order to provide a prorated credit available for a full year for the days missed of camp.
COVID POLICIES
Exposure to Covid: We must be informed of any camper that has been exposed to Covid within 10 days prior to the first day of camp or during camp. Covid tests prior to attending camp every day will be required. Please provide a picture of the dated test at drop off.
If a member of the household is Covid positive they need to be quarantining away from the camper. If this is not possible we will need the camper to not attend camp. To be eligible for a credit for days missed, proof of the positive Covid test of the household member must be provided.
Camper Testing Positive: If your child is positive for Covid they may not come to camp. They may only return to camp when they have a negative Covid test.
