REFUND/CREDIT POLICY NEW!
Camp Fees:
- Regardless of when you enroll, camp fee credits or refunds are only provided if we can find a replacement for your child. This means that if your child is in a camp that is not full, you will need to wait for us to be able to contact a person once a waitlist is formed.
- If you opt for a credit there is a $35 service fee, deducted from your original purchase amount. Credits expire after one year
- If you opt for a refund there is a $50 service, deducted from your original purchase amount.
- All requests for credits or refunds must be made via email
EXTENDED CARE NEW!
Choose extended care carefully. There are limits to what is possible once purchased BUT with our new system you can book last minute, apply exchanges and have credits for unused times.
- You can book, reschedule and save unused extended care.
- Any unused cancelled extended care will be available for one year only for future extended care use
- OPTIMIZING FLEXIBILITY: If you’d like more flexibility when adjusting your extended care bookings, we recommend reserving individual days instead of full weekly slots. Weekly slots can’t be split up or broken apart for rescheduling.
- REBOOKING LIMITS: Extended care bookings can be rescheduled to a higher-priced option if needed. If you have a credit from a canceled booking, you’re welcome to pay the difference to reserve a more expensive extended care slot. Please note that credits from higher-priced bookings can’t be applied toward lower-priced options. Any remaining credit will stay on your account for future use for up to one year.
- Camp credits can not be used for extended care purchases
CAMP EXCHANGES NEW!
- Email us if you would like to exchange your enrollment for a different camp that has available space
- If the new camp is less expensive, the balance will be held on credit for one year.
- If the new camp is more expensive, the balance will be due
CAMPER EXPECTATIONS
Behavior
All campers are expected to be able to function well in a group setting. If we find that a camper is not able to follow directions or interact positively with other campers and staff, we will inform parents, get recommendations for interventions and, if those are unsuccessful, we reserve the right to withdraw them from the camp. Refunds or credits are not guaranteed and will be handled on a case by case basis. If you have any questions about whether one of our camps is a good option for your child please contact us before enrolling.
Restroom
All campers must be fully potty trained and independent in the restroom.
FAMILY EXPECTATIONS
It is important that families read the camp newsletter in its entirety. It is sent out two week prior to camp and has important information regarding what campers need to bring, show information (if applicable), pick-up and drop-off procedures and more.
ILLNESS
Too sick to attend camp: If you child has Covid we need a photo of the positive test emailed to us before the child is absent and we will provide a full credit for the camp less an $35.00 administrative fee. If your child does not have have Covid but has active symptoms that are not 80% resolved, we need a doctor's note confirming the illness in order to provide a full credit available for a full year less a $35.00 administrative fee. As space allows, we will try to get you into another camp this summer.
Prior to camp: If your child is starting camp while recovering from and illness we must be notified 24 hours BEFORE camp, they must have symptoms 80% resolved with no persistent coughing/runny nose, and we need proof of a negative covid test taken the morning of the first day of camp. It is up to the discretion of staff to determine whether symptoms are mild enough to attend camp.
During camp: If campers become ill during a camp day, they must be able to be picked up within an hour. For any illness during camp, a Covid test is required and campers can not return unless symptoms are 80% resolved. If staff did not observe the onset of symptoms, we will require a doctor's note to confirm the illness in order to provide a prorated credit available for a full year for the days missed of camp.
COVID POLICIES
Exposure to Covid: We must be informed of any camper that has been exposed to Covid within 10 days prior to the first day of camp or during camp. Covid tests prior to attending camp every day will be required. Please provide a picture of the dated test at drop off.
If a member of the household is Covid positive they need to be quarantining away from the camper. If this is not possible we will need the camper to not attend camp. To be eligible for a credit for days missed, proof of the positive Covid test of the household member must be provided.
Camper Covid Policies:
If your child is positive for Covid they may not come to camp. They may only return to camp when they have a negative Covid test.
Our Commitment to Limit Exposure
We do our best to provide a safe environment for all campers. In addition to monitoring everyone's health, testing for Covid when needed, and requiring masks based on infection rates, we have medical grade air filters in use, break into smaller groups when possible, eat outside and/or socially distance, and wash/sanitize hands on a regular basis. Staff are trained to reinforce Covid safe behaviors with all campers.